Can you turn a prospect into a partner?

Objective: To consider the importance of customer service throughout the organisation.

 
Programme Outline:
  • The Mission-Vision concept
  • Developing customers from prospect to partner
  • Customer types
  • Economics of customer loyalty
  • Handling tough customers
  • Relationship marketing
  • Seven markets framework
  • Principles of customer service
  • Listening skills
  • Customer Strategies

 

Who should attend: Managers, representatives, internal support staff.

Duration: 2 day interactive workshop

Schedule: 15th & 16th February

Price: R3800 ex VAT
 
     
 
Do you go the extra mile for your customers?