| Healthcare Assertiveness and Negotiation skills presented by The SMART Group will assist your team to negotiate effectively in this most competitive market.
Objective:
To improve healthcare sales force and management performance by creating an understanding of the key skills required for effective assertion and negotiation in order to optimise representative and company call objectives.
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Programme Outline:
- Identification of delegate's preferred conflict, negotiation and communication techniques
- Assertiveness belief systems
- Aggression versus assertion
- Active listening
- Basic tools necessary for becoming assertive
- Practical application of assertive management
- The basic rules of negotiation
- Preparing to negotiate
- Win-Win negotiation strategies
- Role plays to reinforce the application of negotiation techniques in practical personalised scenarios
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Who should attend:
Healthcare representatives and account managers using assertion and negotiation skills on a daily basis.
Duration: 2 day interactive workshop
Schedule: 22nd & 23rd Jan
Price: R3 700.00 Excluding VAT |
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